Welcome to The Aussie Garden Store’s FAQ section! We’re here to help you with all your gardening needs. Below you’ll find answers to our most commonly asked questions about our plants, delivery, payments, and more.

About Our Store

What kind of plants do you specialize in?

We specialize in affordable tubestock plants including Australian natives like Callistemon (bottlebrush), exotic Bromeliads, edible Bush Tucker Plants, and many more. Our collection includes plants for specific conditions (like acid or clay soils), bee-friendly plants, air-cleaning plants, and beautiful flowering varieties.

What makes your store different?

We’re passionate about making premium-quality plants accessible to gardeners everywhere with our fast, affordable delivery service. Our mission is to make sustainable, beautiful gardening achievable for everyone, one affordable tubestock at a time!

Product Questions

What size are your tubestock plants?

Our tubestock plants are young plants shipped in their growing containers (typically 50-75mm tubes) with soil secured. They’re the perfect size for easy shipping and successful establishment in your garden.

Do you have plants for specific soil types?

Yes! We offer plants suited for various conditions including acid soils and clay soils. Check our specialized categories to find the perfect plants for your garden’s conditions.

Are your plants safe for pets?

While many of our plants are safe, some may be toxic to pets. We recommend researching specific plants if you have concerns about pet safety.

Ordering & Delivery

Where do you deliver?

We deliver to most countries worldwide, excluding Asia and some remote regions. All plants are shipped from our Warner Glen nursery in Western Australia.

How long does delivery take?

We process orders in 1-2 business days. Delivery times then depend on your chosen shipping method:

  • Standard Shipping: 10-15 business days after dispatch via DHL/FedEx ($12.95 AUD)
  • Free Shipping: 15-25 business days after dispatch via EMS (free for orders $50+)
How are plants packaged for shipping?

We take great care in packaging:

  • Plants are shipped in their growing containers with secured soil
  • Each plant is carefully wrapped to prevent damage
  • We use breathable materials allowing air circulation
  • Includes weather protection when needed
  • Every order comes with detailed planting and care guides
Are there any import restrictions?

Some countries may have restrictions on importing plants. Please check your local regulations before ordering as we cannot be responsible for plants confiscated by customs.

Payments

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Is my payment information secure?

Absolutely! We use secure payment processing to ensure your information is always protected.

Returns & Guarantees

What if I’m not happy with my plants?

We offer a 15-day return policy from the date of delivery. Please contact us at [email protected] to arrange returns.

What should I do when my plants arrive?

For best results:

  • Unpack immediately and remove packaging materials
  • Water if soil is dry
  • Acclimate to their new environment for 1-2 days before planting
  • Follow the included care instructions

Need more help? Our friendly team is always happy to assist! Contact us at [email protected] or visit our store at 30 Maritime Avenue, Warner Glen, AU 6288.

Happy gardening from The Aussie Garden Store team!