Welcome to The Aussie Garden Store (“we”, “us”, or “our”) at tubestockplant.com. We are committed to protecting your privacy and ensuring the security of your personal information, just as we are committed to providing you with premium-quality, affordable plants for your garden.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that helps us provide you with the best possible gardening shopping experience:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, phone number, and payment information.
  • Transaction Information: Details about the plants you purchase, payment amounts, and order history.
  • Technical Information: IP address, browser type, device information, and how you interact with our website.
  • Communication Data: Any correspondence when you contact our customer service at [email protected].

2. How We Use Your Information

We use your information to provide and improve our services, just as we carefully nurture our plants:

  • Process your orders and deliver your favourite tubestock plants
  • Provide customer support and respond to your inquiries
  • Improve our website and product offerings (like our popular Australian natives and bee-friendly plants)
  • Send you relevant information about your orders or our products (if you’ve opted in)
  • Prevent fraud and ensure the security of our website
  • Comply with legal obligations

3. Sharing and Disclosure of Information

We value your privacy and only share your information when necessary:

  • Service Providers: We may share information with trusted third parties who assist us in operating our website, processing payments (like PayPal), and delivering your plants.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We take the security of your information as seriously as we take the quality of our plants:

  • All transactions are protected by 256-bit SSL encryption
  • We are PCI-DSS compliant for payment processing
  • We do not store sensitive payment data on our servers
  • We implement appropriate technical and organizational measures to protect your personal information

While we strive to protect your information, no internet transmission is completely secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights

You have certain rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct your information through your account or by contacting us.
  • Deletion: You may request deletion of your personal information, subject to certain legal obligations.
  • Opt-out: You can unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like many gardening websites, we use cookies to help your browsing experience blossom:

  • Essential Cookies: Necessary for our website to function (e.g., shopping cart).
  • Performance Cookies: Help us understand how visitors use our site to improve it.
  • Functionality Cookies: Remember your preferences (like your location for shipping estimates).
  • Marketing Cookies: Used to show relevant ads (you can opt out of these).

You can manage your cookie preferences through your browser settings. However, disabling some cookies may affect your shopping experience.

7. International Data Transfers

As we ship plants worldwide (excluding Asia and some remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy occasionally, just as we update our plant selection. We’ll notify you of significant changes by posting the new policy on our website with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

The Aussie Garden Store
30 Maritime Avenue, WARNER GLEN, AU 6288
Email: [email protected]

Thank you for trusting us with your gardening needs and your personal information. Happy gardening!