Returns & Exchanges

At The Aussie Garden Store, we take pride in providing premium-quality, affordable plants for your garden. We understand that sometimes things don’t go as planned, which is why we offer a straightforward returns and exchanges policy to ensure your complete satisfaction.

Our Promise to You

Just as we carefully nurture our plants, we carefully consider your gardening needs. If you’re not completely happy with your purchase, we’ll work with you to make it right.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• Your item must be unused and in the same condition as when you received it
• It must be in its original packaging
• You must initiate your return request within 15 days of receiving your order

Return & Exchange Process

Follow these simple steps to return or exchange an item:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you’d like to return or exchange.
2. Wait for Approval: Our team will review your request and send you instructions within 2 business days.
3. Package Your Item: Once approved, securely pack the item in its original packaging.
4. Ship Your Return: Send the package to:
   The Aussie Garden Store
   30 Maritime Avenue,
   WARNER GLEN, AU 6288

   You are responsible for return shipping costs unless the return is due to our error.

5. Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or send your exchange within 5 business days.

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

Timing of Refunds:

• Credit/Debit Card payments: 5-10 business days after approval
• PayPal payments: 3-5 business days after approval

Refund Method: Your refund will be processed to the original payment method. If you paid via credit or debit card, the refund will go back to that card. For PayPal payments, the refund will be processed to your PayPal account.

Damaged or Incorrect Items

We take great care in packaging your plants, but if you receive damaged or incorrect items:

1. Contact us immediately at [email protected] with photos of the damaged items
2. We’ll arrange for replacement plants to be sent at no additional cost to you
3. You may be asked to return the damaged plants (we’ll provide a prepaid shipping label in this case)

Exchanges

If you need to exchange an item for a different product:

• Contact us first to ensure the item you want is available
• You’ll be responsible for any price difference and additional shipping costs
• The exchange process follows the same timeline as returns

Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund unless the return is due to our error.

For exchanges, you’ll be responsible for any additional shipping costs unless the exchange is due to our error.

Thank you for shopping with The Aussie Garden Store. We appreciate your trust in us for all your gardening needs!