At The Aussie Garden Store, we’re passionate about bringing affordable, premium-quality plants to gardeners worldwide. Whether you’re looking for stunning Agapanthus, hardy Australian Natives, or beautiful Bee Friendly Plants, we want your gardening experience to be as enjoyable as possible. That’s why we’ve created this straightforward Shipping & Returns policy.

Shipping Information

Order Processing Time

We carefully prepare each order to ensure your plants arrive in perfect condition:

  • Processing time: 1-2 business days
  • Dispatch days: Monday-Friday (excluding public holidays)

Shipping Options

We offer two reliable shipping methods to suit your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Tracking: Included

Free Shipping

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Available for: Orders over $50
  • Tracking: Included

Note: We currently ship worldwide except to some Asian countries and remote locations. Please contact us if you’re unsure about delivery to your area.

Returns & Exchanges Policy

We stand behind our plants and want you to be completely satisfied with your purchase. If something isn’t right, we’ll work with you to make it right.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Must be in original packaging
  • Return request must be initiated within 15 days of receiving your order

Non-Returnable Items

Due to their nature, we cannot accept returns or exchanges for:

  • All live plants (including our popular Australian Native Plants, Bee Friendly Plants, and Bulbs)
  • Perishable goods (such as Bush Tucker Plants and Butterfly Food Plants)
  • Personalized or special order items

We carefully inspect all plants before shipping to ensure quality. If you receive damaged plants, please see our Damaged Items section below.

Return & Exchange Process

Follow these simple steps:

  1. Contact Us: Email our friendly team at [email protected] within 15 days of receiving your order. Include your order number and product details.
  2. Wait for Approval: We’ll review your request and send instructions within 2 business days.
  3. Package Your Item: Once approved, securely pack the item in its original packaging.
  4. Ship Your Return: Send to:
    The Aussie Garden Store
    30 Maritime Avenue,
    WARNER GLEN, AU 6288
    (You’re responsible for return shipping costs unless the return is due to our error)
  5. Receive Your Refund or Exchange: We’ll process within 5 business days of receiving your return.

Email Template for Returns

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Aussie Garden Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name(s)]

Reason for return/exchange: [Please provide details]

Preferred resolution: [Refund/Exchange for (specific product)]

Please let me know the next steps at your earliest convenience.

Thank you,

[Your Full Name]
[Your Contact Information]

Damaged or Incorrect Items

We take great care in packaging, but if you receive damaged or incorrect items:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange replacements at no cost to you
  • You may be asked to return damaged plants (we’ll provide a prepaid shipping label if needed)

Refund Information

Once we receive and inspect your return:

  • We’ll email you to confirm receipt
  • Notify you of approval/rejection of your refund

Refund Timing

  • Credit/Debit Card: 5-10 business days after approval
  • PayPal: 3-5 business days after approval

Refund Method

  • Refunds are processed to the original payment method
  • Credit/Debit cards: refunded to the original card
  • PayPal: refunded to your PayPal account

Note: Original shipping costs are non-refundable unless the return is due to our error. For exchanges, you’ll be responsible for any price difference and additional shipping costs unless the exchange is due to our error.

Need Help?

Our friendly customer service team is here to help with any questions about shipping, returns or exchanges.

Contact us at:

We aim to respond to all inquiries within 2 business days.

Thank you for choosing The Aussie Garden Store for all your gardening needs. Happy planting!